Last Updated: 24-08-24
At www.artistichomespaces.com, we are committed to ensuring your satisfaction with our interior design products and services. If for any reason you are not satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds. Please read this policy carefully to understand your rights and obligations.
1. Eligibility for Returns
1.1 Product Condition
To be eligible for a return, the product must be unused, in its original condition, and in its original packaging. Products that have been customized, modified, or altered in any way are not eligible for return.
1.2 Timeframe
You must initiate the return within 14 days from the date of delivery. Returns requested after this period will not be accepted.
1.3 Non-Returnable Items
The following items are non-returnable and non-refundable:
- Customized or personalized products
- Clearance or sale items
- Digital products or downloadable content
- Gift cards
2. How to Initiate a Return
2.1 Contact Customer Support
To initiate a return, please contact our Customer Support team at marketsmillionaire@gmail.com. Provide your order number, a detailed description of the product you wish to return, and the reason for the return. Our team will review your request and provide instructions on how to proceed with the return.
2.2 Return Authorization
Once your return request is approved, you will receive a Return Authorization (RA) number along with return instructions. The RA number must be included with your returned product to ensure proper processing.
3. Return Shipping
3.1 Return Shipping Costs
The customer is responsible for covering the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for any loss or damage that occurs during return shipping.
3.2 Return Address
Please ship your return to the following address:
Suraj Pal
16/b Laxmi Market, Supela
[City, State, ZIP Code]
[Country]
Include the RA number on the outside of the package.
4. Inspection and Processing of Returns
4.1 Inspection
Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria outlined in Section 1. If the product is found to be ineligible for return, it will be returned to you, and no refund will be issued.
4.2 Refund Processing
If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
5. Refund Amount
5.1 Full Refunds
If the return is due to a defect or error on our part, we will issue a full refund, including the original shipping costs and return shipping costs (if applicable).
5.2 Partial Refunds
In cases where the product is returned in a condition that does not meet our eligibility criteria (e.g., the product is used, damaged, or missing parts), we may issue a partial refund at our discretion. The amount of the partial refund will be determined based on the condition of the returned product.
5.3 Non-Refundable Fees
Any original shipping costs, handling fees, and return shipping costs (if applicable) are non-refundable unless the return is due to a defect or error on our part.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return as outlined above and place a new order for the desired product.
7. Defective or Damaged Products
7.1 Reporting Defects or Damage
If you receive a defective or damaged product, please contact our Customer Support team at marketsmillionaire@gmail.com within 48 hours of delivery. Provide your order number, a detailed description of the defect or damage, and photos if possible. We will assess the situation and provide instructions on how to proceed.
7.2 Resolution Options
Depending on the nature of the defect or damage, we may offer one of the following resolutions:
- A replacement product (if available)
- A full refund, including original shipping costs
- A partial refund if you choose to keep the product
8. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, or if you need assistance with a return or refund, please contact us:
Email: marketsmillionaire@gmail.com
Address: 16/b Laxmi Market, Supela
Phone: [Your Phone Number]
Hours of Operation: [Your Hours of Operation]